Common Questions

Frequently Asked Questions

Clarity on consultations, confidentiality, booking formats, fees, and child psychological care.

What happens in the first psychological consultation? ▼
The first consultation is an introductory session dedicated to understanding your child's emotional, behavioural, or developmental concerns. Savita Sapra reviews background history, developmental milestones, and family routines in a gentle, non-judgmental environment.
How does online video consultation work? ▼
When you book an Online Video Consultation, you can complete payment securely via Razorpay (UPI, Cards, NetBanking). You will receive an immediate confirmation email containing your patient portal login credentials and your private encrypted video meeting link.
Can I pay offline at the clinic for in-person appointments? ▼
Yes! If you select an In-Person Clinic Visit at our New Delhi clinic (294, Mandakini Enclave, Alaknanda, New Delhi 110019), you can choose to "Pay at Clinic (Offline Payment)" upon arrival at our reception desk, or pay online instantly.
Where is the in-person consultation clinic located? ▼
Our clinic is located at: 294, Mandakini Enclave, Alaknanda, New Delhi 110019. Prior appointment reservation is strictly required before visiting.
What is the cancellation and rescheduling policy? ▼
Appointments cancelled or rescheduled with at least 24 hours prior notice receive full free rescheduling or credit. You can contact our helpline at +91 98183 26884 for prompt coordination.

Have a specific question not covered here?

Contact Clinical Helpdesk →